General Terms and Conditions

GENERAL TERMS

Welcome to Mindset Alchemist. These Terms and Conditions ("Terms") set out the terms for your use of the website www.yingyingsu.com ("Website") and your access to any related platforms, Services, and Digital Products.

The Website and all offerings are provided by Ying-Ying Su, who operates under the business name “Mindset Alchemist” (referred to in these Terms as “we,” “our,” or “us”).

You may browse and use our Website free of charge. However, certain features, programs, and services may only be accessible through paid purchases, subscriptions, or registration.

By browsing the public areas or by accessing and using the Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy, which is hereby incorporated by reference (collectively, the “Agreement”). If you do not agree to any of these terms, then please do not use our Website.

If you purchase, register for, or access any Service or Digital Product, you also become a “Customer” and agree to the additional terms applicable to those offerings.

1. Definitions and Interpretation

  • "User": any individual who visits, browses, or interacts with the Website without necessarily registering for, accessing, or purchasing any Services or Digital Products

  • "Customer": any individual who purchases, registers for, or otherwise accesses or uses our Services or Digital Products, whether free or paid

  • “Agreement”: refers collectively to these Terms and Conditions and our Privacy Policy, which is incorporated herein by reference

  • "Services": includes 1:1 mindset coaching, Rapid Transformational Therapy® (RTT), webinars, and group sessions, delivered either in person or virtually.

  • "Digital Product(s)": includes courses, workbooks, hypnosis audios, and membership content

  • "Website": yingyingsu.com and domains redirecting to it

  • "Platform(s)": any third-party system, software, or service used to host, deliver, process, or facilitate access to the Website, Services, or Digital Products, including but not limited to content hosting platforms, payment processors, video conferencing tools, and customer support systems

These Terms and Conditions include the following Addenda, which form an integral part of this agreement:
(i) Addendum: Service-Specific Terms, and
(ii) Addendum: Digital Product-Specific Terms.
Where applicable, these addenda shall supplement and, where necessary, override the General Terms.

2. Age Restrictions

The Website is intended for individuals who are at least 18 years of age. By becoming a User or a Customer, you confirm that you are either: (a) at least 18 years old and legally capable of entering into binding agreements, or (b) under 18 with the necessary legal capacity or parental consent as permitted by applicable law.

We reserve the right to cancel any purchases, revoke access, or terminate any contractual agreement if we discover that you do not meet this requirement.

3. Pricing

We reserve the right to change our offerings and prices at any time without notice. All offers are non-binding and should not be understood as a firm offer. We also do not guarantee that any listed Service or Digital Product will be available at the time of your intended purchase.

All prices are listed in the specified currency. Prices do not include applicable taxes, which may be added at checkout depending on your location. If VAT or sales tax applies, it will be clearly displayed before you finalize your order. The total price of your order, including all applicable charges, will be clearly displayed at the end of the checkout process, prior to purchase.
By placing a binding order, you confirm that you agree to the total price shown for the Services and/or Digital Products selected. After your order is submitted and confirmed, the price cannot be modified retroactively.

All Services and Digital Products are billed based on the pricing and conditions in effect at the time the binding order is placed.

4. Payment Terms and Fees

All Services and Digital Products must be paid in full at the time of booking unless an installment plan is explicitly offered. No booking is considered confirmed until payment is received. Payments are processed securely via third-party providers such as Stripe. 

The Customer may choose the available payment method shown during the checkout process, which may change without prior notice and vary from country to country. In addition, we reserve the right not to offer certain payment methods in individual cases. 

If you are offered and agree to an installment plan, you agree to make timely payments according to the agreed schedule and acknowledge that access to Services or Digital Products may be suspended for missed payments. You agree to pay all costs of collection, including reasonable attorney’s fees and related costs, in the event of non-payment or default on any outstanding balance. 

You are responsible for any bank or transaction fees incurred, including foreign transaction fees charged by your card issuer. We encourage you to check with your provider for any such charges. 

Refund

Please refer to respective Addendum for refund requests related to our Service or Digital Product. In the event of chargebacks or reversed transactions, we reserve the right to recover any associated processing costs or bank fees. 

5. Code of Conduct

We are committed to fostering a respectful, safe, and inclusive environment in all programs, including group sessions, memberships, and online communities. By accessing or participating in any session, course, event, or community space hosted by Mindset Alchemist, Users and Customers agree to the following behavioral standards, which are designed to promote psychological safety and respect:

  • Treat all others with respect, dignity, and courtesy.

  • Respect the privacy, boundaries, and identities of fellow participants.

  • Refrain from harassment, discrimination, stalking, impersonation, hate speech, or any other disruptive behavior.

  • Use all Services in a clear, present, and sober state. For your own protection, we reserve the right to end the Service delivery without refund if you appear under the influence of substances that impair your judgment or ability to uphold the Code of Conduct.

We reserve the right to suspend access or terminate the relationship with any User or Customer—without refund—if they breach these guidelines or otherwise interfere with the wellbeing of others.

While we strive to maintain a supportive and inclusive environment, you understand and agree that all Users and Customers participate at their own risk. We are not responsible for the behavior, opinions, advice, content, or actions of any User or Customer in our community space, comment section, Services, or Digital Products. Participants act in their own capacity, and any interaction with and/or reliance on their conduct or communication is at your own discretion. We disclaim all liability arising from interactions between Users and/or Customers.

If you witness or experience any behavior that violates these guidelines, we encourage you to contact us at info@yingyingsu.com so we can address the matter appropriately.

6. Ownership of Intellectual Property

All content and information published or otherwise provided by us is protected by copyright and is the property of Mindset Alchemist or the respective rights holder. No content may be copied, reproduced, shared, distributed, or resold without prior written consent. This includes, but is not limited to, written materials, downloadable PDFs, audio or video recordings, and visual designs.

All rights are expressly reserved. Unauthorized use may result in the suspension of access or legal action.

Additional copyright protections and usage restrictions specific to Services and Digital Products are outlined in the relevant Addenda to this Agreement.

7. Liability

To the fullest extent permitted by law, we exclude all liability, regardless of the legal basis, including claims for damages against Mindset Alchemist and any auxiliary persons or agents. In particular, we are not liable for indirect damages, consequential damages, lost profits, or other personal, property, or pure financial losses.

Statutory mandatory liability—such as for gross negligence or intentional misconduct—remains reserved and is not affected by this limitation.

8. Third-Party Platforms and Services

We may use third-party platforms and tools to facilitate your access to the Website, Services, and Digital Products. While we aim to work with reliable and secure providers, we do not control and are not responsible for any outages, disruptions, service changes, or policy modifications related to these third-party systems. Your use of these platforms may be governed by separate terms and conditions and privacy policies, which you are encouraged to review independently.

9. Force Majeure

In the event of circumstances beyond our control (so-called “force majeure”), we do not accept any liability for the failure to perform, or delay in performing, any of our obligations under this Agreement or the contractual relationship based on it.

Events considered beyond our reasonable control may include, but are not limited to: severe unforeseeable illness, strikes or industrial actions affecting third-party Platforms, power or communication outages, invasions, terrorist attacks, war, fire, explosions, storms, floods, earthquakes, epidemics, pandemics, other natural disasters, or disruptions to public or private transport systems.

Should such an event occur, we will make reasonable efforts to notify you as soon as possible and to resume performance of our obligations as soon as the situation reasonably allows.

10. Severability

If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the validity of the remaining provisions shall not be affected. Unless otherwise agreed, the invalid provision shall be replaced by a valid one that most closely reflects the economic purpose and the intent of the parties at the time when the contract was concluded. This applies also to any gaps in this Agreement.

11. Data Collection and Privacy

We respect your privacy. We collect and process personal data only within the scope of legal requirements, especially in compliance with applicable data protection laws, including Swiss and EU regulations where relevant.

We treat all communication as confidential except when:

  • You give written permission to share.

  • Disclosure is required by law.

  • There is a risk of harm to you or others.

  • Criminal or safeguarding concerns arise.

We may share anonymous, high-level summaries of client transformation stories in educational or promotional content. These will never contain identifying information without your explicit written consent.

For full details, please refer to our Privacy Policy at our Website. By becoming a User or Customer, you confirm that you have read and agree to the terms of this Agreement, including our Privacy Policy.

12. Dispute Resolution

We attach great importance to customer satisfaction. If you are dissatisfied with any aspect of a Service or Digital Product, please contact us at info@yingyingsu.com. We endeavor to investigate your enquiries and complaints as quickly as possible and are committed to resolving issues fairly and respectfully.

Before initiating legal proceedings, both parties agree to make reasonable efforts to resolve any dispute through direct written communication and good-faith negotiation.

13. Governing Law and Jurisdiction

This Agreement, any related contractual relationships, and any disputes arising from them shall be governed exclusively by Swiss substantive law, excluding its conflict of laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).
This governing law clause applies only to the extent that there are no mandatory provisions of the law of the Customer’s habitual residence which take precedence over these terms.

14. Subject to Change

We reserve the right to amend this Agreement at any time without prior notice. Updated versions will be made available at the same link on our Website. Continued use of the Website by Users after such changes constitutes acceptance of the amendment.

In case of significant changes, Customers whose Services or Digital Products have not yet been fully delivered will be notified by email or via a notice on our Website. If a Customer does not agree with the changes, they must notify us in writing within 30 days. Continued access to or use of the purchased Service or Digital Product after this period will be considered acceptance of the amendment.

ADDENDUM I: SERVICE-SPECIFIC TERMS

1. Scope of Services

Our Services are intended to support personal development, mindset transformation, and emotional wellbeing. They may include, but are not limited to:

  • Mindset coaching sessions (individual or group)

  • Rapid Transformational Therapy® (RTT) sessions (individual or group)

  • Coaching membership subscriptions

  • Group coaching programs

  • Webinars

These Services are complementary to, but not a substitute for, professional medical, psychological, or psychiatric care. If you are currently under the care of a healthcare provider or have been diagnosed with a mental health condition, you are encouraged to consult your provider before participating in coaching or RTT sessions. Mindset Alchemist does not diagnose or treat any mental health condition.

By participating in a Service, you confirm that you have no known limitations affecting your decision-making capacity and that you assume full responsibility for your physical, mental, and emotional wellbeing. You acknowledge that any decisions or actions taken during or after the Service are your own, and you release us from any liability arising from those choices.

2. Initial Consultation

At our discretion, prospective Customers may be invited to attend a complimentary consultation (typically 15–30 minutes). These sessions are for goal clarification and suitability assessment only and do not constitute coaching, therapy, or medical advice.
No professional relationship is established until both (a) the Working Agreement is signed and (b) payment has been received. Participation in a consultation does not guarantee acceptance as a client.

3. Appointment Booking and Cancellation Policy

You may book appointments through our Website or via email. A booking is only considered confirmed once full payment has been received, unless an installment plan is explicitly offered. In such cases, the booking is confirmed upon receipt of the first installment and agreement to the payment schedule. You will receive a written confirmation (e.g., by email) once your booking is officially accepted.

Cancellation or rescheduling is permitted up to 24 hours before the scheduled start time, unless otherwise stated in your Working Agreement. A delay of more than 15 minutes will be considered a no-show and will result in forfeiture of the session. We are not obligated to wait beyond 15 minutes or extend the session due to late arrival.

We may, at our sole discretion, choose to accommodate rescheduling requests made within 24 hours due to unforeseen and unavoidable circumstances. However, we are under no obligation to do so.

We reserve the right to cancel or reschedule any appointment due to unforeseen circumstances (e.g., illness, emergencies, technical disruptions) without liability for compensation or additional costs. In such cases, you will be notified as early as possible and offered an alternative appointment.

All payment conditions are governed by the relevant Payment Terms in the General Terms.

4. Service Delivery

Our Services and their formats correspond to what is listed on our Website or agreed upon in writing. Services may be offered individually or in groups, delivered either in-person or online.

Online sessions are conducted using third-party platforms such as Zoom or Google Meet. In-person sessions are generally offered in Zurich, Switzerland, at a secure venue selected by us. The exact address will be provided in advance of the scheduled appointment.

If a Service includes multiple delivery formats, you may choose your preferred option at booking. We reserve the right to suggest or implement a change in delivery format due to circumstances outside our control (e.g., venue availability, safety considerations).

In accordance with the Third-Party Platforms and Services clause in the General Terms, we do not accept liability for interruptions or outages caused by external service providers. Likewise, we are not liable for delays or non-performance due to force majeure events as defined in the General Terms.

We reserve the right to change or discontinue Service offerings at any time without prior notice.

4.1. Working Agreement

Certain Services — including, but not limited to, individual or group coaching sessions, RTT sessions, and coaching membership participation — require the signing of a separate Working Agreement. This agreement outlines the terms under which we work together, including session format and timeline, mutual commitments, confidentiality obligations, and other Service-specific conditions.

You will be asked to complete and sign the Working Agreement digitally within 72 hours after payment or at least 24 hours before your first session — whichever comes first. If the agreement is not returned within the required timeframe, we reserve the right to cancel your booking and issue a refund, less a 50 CHF administrative fee.

After signing, you will automatically receive a digital copy of the agreement by email. If you prefer, you may print, sign, and return the Working Agreement as a scanned PDF via email.

The contractual relationship for these Services is not considered established until both the Working Agreement is signed and payment is received (see Payment Terms in the General Terms). In the event of any conflict between this Agreement and your signed Working Agreement, the Working Agreement shall take precedence for that specific Service.

5. Refunds and Credits

You may cancel Services (excluding webinars) up to 24 hours before the scheduled start time for a full refund. Refunds requested within 24 hours of the session start time are not permissible unless otherwise stated in your Working Agreement.

Refunds are not available once a Service has been delivered. A Service is considered delivered when we provide the agreed Service at the agreed time and one of the following occurs:

  • You attend the scheduled session, in full or in part

  • You fail to attend, arrive late, or leave early, regardless of the circumstances

  • You access any part of the Service, including group session replays, downloadable materials, or online program components

If you purchased a coaching or RTT package with multiple sessions, unused sessions may be eligible for a partial refund or credit, subject to the terms of your signed Working Agreement.

Coaching and hypnosis processes are collaborative and individualized. While we strive to deliver high value and support, results are not guaranteed. Refunds will not be issued due to subjective dissatisfaction with personal outcomes.

All refund-related terms are governed in conjunction with the Payment Terms and Force Majeure clauses in the General Terms.

6. Confidentiality and Privacy

All written and verbal information shared with us in the context of Services is treated as strictly confidential, unless disclosure is required by law, to prevent harm, or permitted by your signed Working Agreement or a written consent form (e.g., for testimonials or case studies).

We adhere to professional safeguarding principles and reserve the right to break confidentiality if there is evidence of risk to yourself or others, or in cases involving legal or ethical obligations (e.g., suspected abuse, criminal activity, or court order).

You are responsible for protecting the privacy of others. Please refrain from sharing any sensitive or identifying information about third parties without their explicit consent. We accept no liability for consequences arising from your disclosure of another person’s private information.

In group sessions or communities, while we encourage all participants to respect confidentiality, we are not liable for breaches committed by other Customers or Users.

In the event of any conflict between this clause and the confidentiality provisions in your signed Working Agreement, the terms of the Working Agreement shall prevail for that specific Service.

We may invite you to share a testimonial about your experience. This is entirely voluntary and requires separate written consent. With your permission, testimonials may be published on our website, social media, or promotional materials. You may choose how you are identified (first name, initials, or anonymously), and you may withdraw your consent at any time for future use.

For full details, please refer to our Privacy Policy at our Website.

8. Copyright

Any materials provided to you in the context of a Service — including but not limited to PDFs, hypnosis audio recordings, workbooks, and session plans — are protected by copyright and remain the sole property of Mindset Alchemist or the original rights holder.

These materials are provided for your personal use only as part of the Service you have purchased. You may download and store them privately for your own learning and reflection, but you may not copy, reproduce, share, modify, distribute, publish, or resell them in any form without our prior written consent.

Unauthorized use of any Service-related content may result in immediate termination of access without refund, and may also lead to legal action for copyright infringement.

7. Client Commitments and Responsibilities

By participating in Services, you agree to:

  • Arrive on time and attend sessions in a clear, present, and sober state

  • Be honest, open, and engaged throughout the process

  • Take full responsibility for your participation, including following through on practices and actions agreed upon in your Working Agreement

  • Seek guidance from your medical provider before participating if you have any medical or psychological conditions that may affect your ability to engage

  • Abide by the Code of Conduct outlined in the General Terms

  • Take personal responsibility for your results, recognizing that outcomes depend on your engagement and commitment

ADDENDUM II: DIGITAL PRODUCT-SPECIFIC TERMS

1. Scope of Digital Products

Digital Products include both downloadable and streaming content provided through our Website or affiliated Platforms. These may include, but are not limited to:

  • Self-paced online courses

  • Guided workbooks or worksheets (PDFs)

  • Hypnosis audio recordings

  • Subscription-based access to exclusive member content

Digital Products are offered for educational and personal development purposes only, and are not a substitute for therapy, medical advice, or professional services. They are intended for individual use by the purchasing Customer.

By engaging with our Digital Products, you confirm that you have no known limitations affecting your decision-making capacity and that you assume full responsibility for your physical, mental, and emotional wellbeing. You acknowledge that any decisions or actions taken during or after engaging with the Digital Product are your own, and you release us from any liability arising from those choices.

The Customer is solely responsible for providing accurate and complete personal data at the time of purchase or account creation, including a valid email address and any requested information. We are not liable for failed delivery or service interruptions caused by incorrect or incomplete information provided by the Customer.

2. Order 

Our Digital Products are sold exclusively through our Website. We reserve the right to change the offering or pricing of any Digital Product at any time without prior notice. The ordering and checkout process may be executed through a third-party Platform, such as Stripe.

Customers may place orders at any time. Before submitting the order, you are required to review your order details and confirm that all information is accurate. By finalizing your purchase, you confirm that you have read and agree to the Agreement, including the Terms and Conditions and Privacy Policy.

Once payment is successfully processed, the order becomes binding, and you will immediately receive an email confirming your order and the terms accepted during the process.

You are solely responsible for providing accurate and complete personal information during checkout, including a valid email address and, where applicable, any required information for product customization or delivery. We are not liable for failed delivery, access issues, or service delays caused by incorrect or incomplete information provided by you.

By placing your order, you explicitly request immediate access to the Digital Product and acknowledge that you waive your right to withdraw from the purchase under Article 16(m) of the EU Consumer Rights Directive once delivery has commenced.

3. Delivery 

Digital Products are made available through methods selected by us, including email download links, member portal access, or embedded content within a secure platform.

Some Digital Products are accessible immediately after payment, while others—such as pre-scheduled courses or personalized hypnosis audios—may be delivered at a later date, as clearly stated on the product page. Estimated delivery timelines will be communicated at checkout or via email.

For immediate-access products, delivery is considered complete once access has been granted. For delayed or customized products, delivery is considered to begin at the point you are first given access to the product or when work on the customization has commenced.

It is the Customer’s responsibility to ensure they have the appropriate software or hardware to access the Digital Product. We accept no liability for failed access or incompatibility caused by the Customer’s technical setup.

In accordance with the Third-Party Platforms and Services clause in the General Terms, we do not accept liability for interruptions or outages caused by external providers. Likewise, we are not liable for delays or non-performance due to force majeure events as defined in the General Terms.

We reserve the right to update, change, or discontinue Digital Product offerings at any time without prior notice.

4. Refund Policy

Due to the digital nature of our products, we do not offer refunds once a Digital Product has been delivered or access has been granted.

For products that are delivered immediately upon payment (e.g., downloadable PDFs, self-paced online courses, audio files), you expressly waive your 14-day right of withdrawal under Article 16(m) of the EU Consumer Rights Directive at the time of purchase.

For products with a delayed or personalized delivery (e.g., pre-scheduled courses, custom hypnosis audios), you may request a refund up until the earlier of either (a) the delivery start date, or (b) 14 days from the date of purchase — unless otherwise stated on the product page.

Delivery is considered to begin once:

  • You are granted access to course materials or portals (including orientation/prep modules), or

  • We begin work on a customized order (e.g., recording a personal hypnosis audio)

If a satisfaction guarantee or alternative refund policy is explicitly stated on the sales page, that policy will apply and take precedence for that product.

If you experience technical difficulties accessing your Digital Product, please contact info@yingyingsu.com within a reasonable time, including your name, order number, and the product name. We aim to respond within 72 hours and will make reasonable efforts to resolve the issue promptly.

Our contractual sales obligation is considered fulfilled upon successful delivery of the Digital Product. Technical support requests for products delivered more than three months ago may not be available or covered, unless otherwise stated.

Refund-related terms are governed in conjunction with the Payment Terms and Force Majeure clauses outlined in the General Terms.

5. Subscription Services and Auto-Renewal

If you subscribe to a recurring membership or content-based subscription:

  • You will be billed automatically on a monthly or annual basis, depending on your selection at checkout.

  • You may cancel at any time before the start of the next billing cycle to avoid renewal.

  • Missed or failed payments may result in temporary suspension of access until the outstanding balance is resolved.

We do not offer partial refunds for unused time within a subscription cycle.

6. Product Updates and Discontinuation

We reserve the right to update, revise, or remove any Digital Product at our sole discretion.

Where reasonably possible, significant updates or discontinuations will be communicated in advance to active Customers or subscribers. We are not obligated to maintain indefinite access to any digital offering, unless expressly stated in writing at the time of purchase.

7. Copyright and Usage

All Digital Products are protected by copyright and remain the sole property of Mindset Alchemist or the respective rights holder.

Upon purchase, you are granted a non-exclusive, non-transferable license to access and use the Digital Product for personal, non-commercial purposes only. Sharing, reproducing, modifying, distributing, or reselling any part of the content without prior written consent is strictly prohibited.

Where lifetime access is stated, it refers to the lifetime of the product, not the lifetime of the Customer. We reserve the right to discontinue any product.